On Tuesday Apple launched one of its newest upcoming devices i.e., the iphone X. There were a lot of features about the phone that created headlines everywhere. Whether it was the reveal of the bezel-less OLED display or the new Apple A11 Bionic chipset there were many note-worthy moments.

But unfortunately for Apple, the most note-worthy moment of the event remained to be the “Face ID failure”.

Apple’s Vice President Craig Federighi took the stage to demonstrate the functioning of this new feature but it didn’t go exactly as planned. The first demo iphone X that he tried to unlock with his face didn’t unlock, instead it greeted him with the passcode option.

This single moment made news everywhere and was quickly transformed into numerous memes and jokes. Apple didn’t give any official explanations for the failure of its latest Face ID feature until now.

One of Apple’s spokesperson told Yahoo:

‘People were handling the device for the stage demo ahead of time and didn’t realise Face ID was trying to authenticate their face.
‘After failing a number of times, because they weren’t Craig, the iPhone did what it was designed to do, which was to require his passcode.

That certainly explains it. So according to the spokesperson, the people who were handling the demo phone back stage were unaware of the fact that they were trying to unlock it with their incorrect faces and after many failed attempts the iphone did what it was supposed to and that is enable the passcode instead of the Face ID.

Face ID has received a lot of criticism and that “failure” did nothing but add more fuel to the fire. But now that there’s a perfect explanation out there maybe people will react differently.

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